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  Program FAQs
     
  Listed below are the most common support questions we have been asked. 

If your question is not listed please contact the RosterMate Support Team at support@rostermate.com. The more information you provide (ie. specific error message details, Windows operating system etc.) the better we will be equipped to find a solution to your problem.

PLEASE NOTE:
 It is strongly recommended, if you have problems, to download the Full Program click here

We also recommend reinstalling Internet Explorer version 6 or above if you continue to receive erroneous errors.
 
     
  Q: RosterMate will not connect to Download Server ?
 

A: We have moved our servers to a new location.

Download the updated connection settings here

Make sure RosterMate is NOT running when you run this installation

     
     
  Q: How do download and show patterns for BNE base ?
 

A: The new BNE patterns are available for viewing using RosterMate.

If you have not yet downloaded the latest Bid Period, please use the following method...

1) Open RosterMate and answer 'No' to any offers to download the latest Bid Period.
2) Open the 'My Details' window (Options menu -> My Details) and enter BNE as your Base (NB. BNE will not appear in the dro-down list but can be added manually)
3) Click 'Save' then 'Done' to save your new details.
4) Click 'Updates' on the RosterMate main menu followed by 'Manual Updates' and select the latest Bid Period number. Click 'Download'

RosterMate will now download the latest Bid Period information for BNE users.

If you have already downloaded the latest Bid Period information for a different Base simply follow the above from Step 2.

   
     
  Q: I am having trouble with the Specific Bids Grid Syncroniser (Upload to ARMS)
  A: Unfortunately the new RCIS Software has changed some formats, and this option is not available at the moment
   
   
     
  Q: I get error message "user name/staff number invalid" when I try to download a Bid Period
  A: Click here for possible solutions.
   
   
  Q: I get error 'MSCAL.OCX'  or one of it's dependancies not correctly registered
  A: This is a known Windows 98 & XP system issue with earlier versions of the MSCAL.OCX file that windows installs and not strictly a RosterMate problem. Click here  to install the updated MSCAL.OCX file. Make sure RosterMate is not running while you run this update
   
     
  Q: The Specific Bids Grid only fills out 2 lines
  A: Click here  to download the System file Update. Make sure RosterMate is not running while you run this update
   
     
  Q: I get error 'MSINET.ocx' or one of it's dependancies not correctly registered
  A: Click here  to download the System file Patch. Select 'Run..from it's current location' when prompted.
   
   
  Q: I get error 'MSHFlxGd.ocx' or one of it's dependancies not correctly registered
  A: Click here  to download the System file Patch. Select 'Run..from it's current location' when prompted.
   
   
  Q: I get error 'Msstdfmt.dll' or one of it's dependancies not correctly registered
  A: Click here  to download the System file Patch. Select 'Run..from it's current location' when prompted.
   
   
  Q: I get error DD2s or DD2w when trying to download Bid Period data
  A: Click here  to download the System file Patch. Select 'Run..from it's current location' when prompted.
   
   
  Q:  I get error DD17 when trying to download Bid Period data
  A:  Click here to download and install the required fix. Select 'Run..from it's current location' when prompted.
   
   
  Q:  Am I running the latest version of RosterMate?
  A:  For information about RosterMate versions please click here
   
   
  Q:  Can I reinstall RosterMate to clean up my program?
  A:  For information on a program reinstall click here
   
   
  Q:  I get a message box 'Expired' when I run RosterMate
  A:  You must run the RosterMate Security Key unlock program to release your copy of RosterMate. click here for the program
   
   
  Q:  I get an error message 'ERROR 91/ DD40' when I try to download  213 or earlier
  A:  The original Bid Period 213 download has now been adapted to conform to RosterMate version 1.0.5 and above. Please try to download the Bid Period again. 
   
   
  If you continue to experience problems with your RosterMate installation you can run the System Check utility that is designed to analyse your system configuration and report any compatibility problems with RosterMate.

The RosterMate System Check Utility can be found here
   

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