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Ordering FAQs |
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Listed below are the most common support questions we have been
asked.
If your question is not listed please contact the RosterMate Support Team at support@rostermate.com.
The more information you provide (i.e.. specific error message details, Windows
operating system etc.) the better we will be equipped to find a solution to your
problem. |
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Q:
How much will it cost
to download the latest Bid Period? |
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A: Please visit
our 'Pricing' page to view the
RosterMate pricing information. |
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Q:
I have placed an
order but still can not download the latest bid period |
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A: Your order has
been placed but has not yet been processed (this can take up to 36hours). If you supplied your current
email address when you placed the order, you will receive an email as soon
as your status has been updated. |
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Q:
Why can't I
download a bid period even though my online status says my order has been
registered? |
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A: Your order has
been placed but has not yet been processed. If you supplied your current
email address when you placed the order, you will receive an email as soon
as your status has been updated. |
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Q:
Why can't I
download a bid period even though my online status says my order is
being processed? |
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A: Your order is
being processed but payment has not yet been authorised. If you paid by
Credit Card your order will usually be processed within 36 hours.
If you paid by cheque your order will be completed as soon as the payment
has cleared the account(s).
If you supplied your current
email address when you placed the order, you will receive an email as soon
as your status has been updated. |
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