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'Invalid
Username / Password' message |
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If
you are attempting to download a Bid Period using the RosterMate
software and receive the following message please do the following
before contacting technical support...
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1:
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Check
Your Details
If you have recently
re-installed RosterMate following an earlier installation, please
note that you may receive this error as the username you originally
used (the first time you installed RosterMate) may not be the
same as the one you have subsequently used. Your online subscription
account stores the username you used the first time you installed
Rostermate and this must match the username you use when you
login to RosterMate.
If you think that your usernames maybe different, either
re-install RosterMate using your original username (if you can
remember it) or contact Technical Support stating your new username
& Staff Number and we will be happy to update your account
details. |
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2:
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Subscription/Account
Status
When RosterMate
is first installed and run and you attempt to download a Bid
Period, a new user account is setup on the download server with
details of your username/staff number etc. This allows RosterMate
to validate users when downloading Bid period data.
There may have been a problem whereby this account was incorrectly
setup.
If you think this may have been the case please contact RosterMate
Support and we will manually setup the account. Please state
the username you use to login to RosterMate (shown on the login
screen) and your Staff Number. |
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3:
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Still
not working
If the above fails to allow you access to Bid Period downloads,
it may be that your RosterMate installation has become corrupt.
Click here
to
download the Data Reset only if other methods have failed.
Select 'Run..from it's current location' when prompted.
You will then need to re-enter all your details. |
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